PRIVACY POLICY
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Visit our website
at https://www.universityliving.com , or any website of ours that links to this Privacy Notice
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Download and use
our mobile application ( University Living) , or any other application of ours that links to this Privacy Notice
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Use
University Living - Global student housing marketplace .University Living is a global student housing marketplace that specializes in providing diverse student accommodation options tailored to individual needs. Alongside our core service of student housing, we are dedicated to streamlining the entire student journey, offering a seamless and stress-free experience. To enhance this journey, we provide a wide range of value-added services (VAS), including assistance with airport pickups, room essentials, local SIM cards, travel insurance, and more. These services are designed to address all aspects of a student’s transition to life in a new city or country, ensuring comfort, convenience, and peace of mind.
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Engage with us in other related ways, including any sales,
marketing, or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.-
names
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phone numbers
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email addresses
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mailing addresses
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usernames
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contact preferences
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billing addresses
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passwords
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contact or authentication data
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payments are collected via payment service provider(psp)
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date of birth
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user geo location
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gender
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guardian details
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student data
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governtment identifiers in case of value added services (vas))
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Geolocation Information. We may request access or
permission to track location-based information from your
mobile device, either continuously or while you are using our
mobile application(s), to provide certain location-based
services. If you wish to change our access or permissions, you
may do so in your device's settings.
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Mobile Device Access. We may request access or
permission to certain features from your mobile device,
including your mobile device's
contacts ,microphone ,storage ,attribution tracking ,and other features. If you wish to change our access or permissions, you may do so in your device's settings.
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Mobile Device Data. We automatically collect device
information (such as your mobile device ID, model, and
manufacturer), operating system, version information and
system configuration information, device and application
identification numbers, browser type and version, hardware
model Internet service provider and/or mobile carrier, and
Internet Protocol (IP) address (or proxy server). If you are
using our application(s), we may also collect information
about the phone network associated with your mobile device,
your mobile device’s operating system or platform, the type of
mobile device you use, your mobile device’s unique device ID,
and information about the features of our application(s) you
accessed.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.-
Log and Usage Data. Log and usage data is
service-related, diagnostic, usage, and performance
information our servers automatically collect when you
access or use our Services and which we record in log
files. Depending on how you interact with us, this log
data may include your IP address, device information,
browser type, and settings and information about your
activity in the Services (such as the date/time stamps associated with your usage,
pages and files viewed, searches, and other actions you
take such as which features you use), device event
information (such as system activity, error reports
(sometimes called
'crash dumps' ), and hardware settings).
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Device Data. We collect device data such as
information about your computer, phone, tablet, or other
device you use to access the Services. Depending on the
device used, this device data may include information such
as your IP address (or proxy server), device and
application identification numbers, location, browser
type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration
information.
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Location Data. We collect location data such as
information about your device's location, which can be
either precise or imprecise. How much information we
collect depends on the type and settings of the device you
use to access the Services. For example, we may use GPS
and other technologies to collect geolocation data that
tells us your current location (based on your IP address).
You can opt out of allowing us to collect this information
either by refusing access to the information or by
disabling your Location setting on your device. However,
if you choose to opt out, you may not be able to use
certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.-
To facilitate account creation and authentication and
otherwise manage user accounts. We may process your information so you can create and log
in to your account, as well as keep your account in
working order.
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To deliver and facilitate delivery of services to the
user. We may process your information to provide you with the
requested service.
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To respond to user inquiries/offer support to
users. We may process your information to respond to your
inquiries and solve any potential issues you might
have with the requested service.
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To send administrative information to
you. We may process your information to send you details
about our products and services, changes to our
terms and policies, and other similar
information.
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To
fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
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To request feedback. We
may process your information when necessary to
request feedback and to contact you about your
use of our Services.
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To send you marketing and promotional
communications. We may process the personal information you
send to us for our marketing purposes, if this
is in accordance with your marketing
preferences. You can opt out of our marketing
emails at any time. For more information, see
' WHAT ARE YOUR PRIVACY RIGHTS? ' below.
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To deliver targeted advertising to
you.
We may process your information to develop and
display
personalised content and advertising tailored to your interests, location, and more.
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To protect our Services.
We may process your information as part of
our efforts to keep our Services safe and
secure, including fraud monitoring and
prevention.
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To identify usage trends.
We may process information about how
you use our Services to better
understand how they are being used so
we can improve them.
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To determine the effectiveness of
our marketing and promotional
campaigns.
We may process your information to
better understand how to provide
marketing and promotional campaigns
that are most relevant to you.
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To save or protect an
individual's vital
interest.
We may process your information
when necessary to save or protect
an individual’s vital interest,
such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.-
Consent. We
may process your information if
you have given us permission
(i.e.
consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
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Performance of a
Contract.
We may process your personal
information when we believe it is
necessary to
fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
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Send users information about
special offers and discounts on
our products and services
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Develop and display
personalised and relevant advertising content for our users
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Analyse how our Services are used so we can improve them to engage and retain users
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Support our marketing
activities
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Diagnose problems and/or prevent
fraudulent activities
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Understand how our users use our
products and services so we can
improve user experience
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Legal Obligations.
We may process your information
where we believe it is necessary
for compliance with our legal
obligations, such as to cooperate
with a law enforcement body or
regulatory agency, exercise or
defend our legal rights, or
disclose your information as
evidence in litigation in which we
are involved.
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Vital Interests.
We may process your information
where we believe it is necessary
to protect your vital interests or
the vital interests of a third
party, such as situations
involving potential threats to the
safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
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For investigations and fraud
detection and prevention
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For business transactions
provided certain conditions are
met
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If it is contained in a witness
statement and the collection is
necessary to assess, process, or
settle an insurance claim
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For identifying injured, ill, or
deceased persons and communicating
with next of kin
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If we have reasonable grounds to
believe an individual has been,
is, or may be victim of financial
abuse
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If it is reasonable to expect
collection and use with consent
would compromise the availability
or the accuracy of the information
and the collection is reasonable
for purposes related to
investigating a breach of an
agreement or a contravention of
the laws of Canada or a
province
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If disclosure is required to
comply with a subpoena, warrant,
court order, or rules of the court
relating to the production of
records
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If it was produced by an
individual in the course of their
employment, business, or
profession and the collection is
consistent with the purposes for
which the information was
produced
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If the collection is solely for
journalistic, artistic, or
literary purposes
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If the information is publicly
available and is specified by the
regulations
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Order
Fulfilment Service Providers
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Payment Processors
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Sales & Marketing Tools
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User Account Registration & Authentication Services
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Finance & Accounting Tools
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Communication & Collaboration Tools
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AI Platforms
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Performance Monitoring Tools
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Website Hosting Service Providers
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
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When we use Google Maps
Platform APIs.
We may share your information with
certain Google Maps Platform APIs
(e.g.
Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ( 'cache' ) your location . You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.
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Affiliates. We may share your information
with our affiliates, in which case
we will require those affiliates
to
honour this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
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Business Partners.
We may share your information with
our business partners to offer you
certain products, services, or
promotions.
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Offer Wall. Our application(s) may display
a third-party hosted
'offer wall'. Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the acceptance and completion of an advertisement offer. Such an offer wall may appear in our application(s) and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will be brought to an external website belonging to other persons and will leave our application(s). A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account with the relevant reward.
Google Analytics
We may share your information with Google Analytics to track and6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.-
AI bots
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.9. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to10. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of11. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:-
Log in to your account settings and update your user account.
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Contact us using the contact information provided.
12. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident ofCategories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:| Category | Examples | Collected |
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A. Identifiers
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Contact details, such
as real name, alias,
postal address,
telephone or mobile
contact number, unique
personal identifier,
online identifier,
Internet Protocol
address, email address,
and account name
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B. Personal information
as defined in the
California Customer
Records statute
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Name, contact
information, education,
employment, employment
history, and financial
information
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Gender, age, date of
birth, race and
ethnicity, national
origin, marital status,
and other demographic
data
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Transaction
information, purchase
history, financial
details, and payment
information
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Fingerprints and
voiceprints
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Browsing history,
search history, online
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Device location
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Images and audio, video
or call recordings
created in connection
with our business
activities
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Business contact
details in order to
provide you our Services
at a business level or
job title, work history,
and professional
qualifications if you
apply for a job with
us
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Student records and
directory
information
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Inferences drawn from
any of the collected
personal information
listed above to create a
profile or summary
about, for example, an
individual’s preferences
and
characteristics
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Receiving help through our
customer support channels;
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Participation in customer surveys
or contests; and
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Facilitation in the delivery of
our Services and to respond to
your inquiries.
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Category A -
As long as the user has an account with us
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Category B -
As long as the user has an account with us
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Category
C - As long as the user has an account with us
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Category
F - As long as the user has an account with us
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Category
G - As long as the user has an account with us
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Category
H - As long as the user has an account with us
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Category
J - As long as the user has an account with us
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Category
K - As long as the user has an account with us
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Category
L - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect inHow We Use and Share Personal Information
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Targeting
cookies/Marketing
cookies
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Category A.
Identifiers
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Category
C . Characteristics of protected classifications under state or federal law
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Category
K . Inferences drawn from collected personal information
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Category
L . Sensitive personal information
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:-
Right
to
know
whether
or
not
we
are
processing
your
personal
data
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Right
to
access your
personal
data
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Right
to
correct inaccuracies
in
your
personal
data
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Right
to
request
the
deletion
of
your
personal
data
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Right
to
obtain
a
copy of
the
personal
data
you
previously
shared
with
us
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Right
to
non-discrimination
for
exercising
your
rights
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Right
to
opt
out
of
the
processing
of
your
personal
data
if
it
is
used
for
targeted
advertising
(or sharing as defined under California’s privacy law) , the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ( 'profiling' )
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Right
to
access
the
categories
of
personal
data
being
processed
(as
permitted
by
applicable
law,
including
Minnesota’s
privacy
law)
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Right
to
obtain
a
list
of
the
categories
of
third
parties
to
which
we
have
disclosed
personal
data
(as
permitted
by
applicable
law,
including
California's and Delaware's privacy law)
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Right
to
obtain
a
list
of
specific
third
parties
to
which
we
have
disclosed
personal
data
(as
permitted
by
applicable
law,
including
Minnesota's and Oregon's privacy law)
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Right
to
review,
understand,
question,
and
correct
how
personal
data
has
been
profiled
(as
permitted
by
applicable
law,
including
Minnesota’s
privacy
law)
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Right
to
limit
use
and
disclosure
of
sensitive
personal
data
(as
permitted
by
applicable
law,
including
California’s
privacy
law)
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Right
to
opt
out
of
the
collection
of
sensitive
data
and
personal
data
collected
through
the
operation
of a
voice
or
facial
recognition
feature
(as
permitted
by
applicable
law,
including
Florida’s
privacy
law)
How to Exercise Your Rights
To exercise these rights, you can contact usRequest Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at
California
'Shine
The
Light'
Law
California
Civil
Code
Section
1798.83,
also
known
as
the
14. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country you reside in.
Australia
and
New
Zealand
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offer
you
the
products
or
services
that
you
want
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respond
to
or
help
with
your
requests
-
manage
your
account
with
us
-
confirm
your
identity
and
protect
your
account
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.