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FREQUENTLY ASKED QUESTIONS
We have 24/7 support available.
How secure is Chapter student accommodation in London?
Your safety is a top priority at Chapter. Each property is equipped with 24/7 CCTV, electronic key card access to all rooms and communal areas, and on-site staff available 24 hours a day, 7 days a week to ensure you feel safe and supported at all times.
Can I live with friends at Chapter properties?
Yes! If you're booking with friends, Chapter will try to place you in the same flat or cluster. Simply mention their names during the booking process, and the team will accommodate your request wherever possible.
Are pets allowed in Chapter student accommodation?
Unfortunately, pets are not allowed at Chapter properties to ensure a safe and allergy-friendly environment for all residents.
What should I do if something in my room or apartment breaks?
If you experience any maintenance issues at your Chapter accommodation, you can log the request via the Resident Portal or simply report it to the front desk. The on-site maintenance team will aim to resolve the problem as quickly as possible.
Can I have guests stay overnight at Chapter accommodation?
Yes, you can have guests during the day and overnight stays for a reasonable number of nights. Extended stays must be approved by management. All overnight guests must be registered with photo ID through your Resident Portal, and written consent is required if the guest is under 18.
Can I share a room with my partner or friend? How much extra does it cost?
Yes! Selected larger studios at Chapter support dual occupancy for two full-time students. An additional £100 per week applies. Contact the booking team for availability and booking support.
What’s included in the rent at Chapter student accommodation?
Chapter offers all-inclusive student rent, which covers electricity, water, gas, Wi-Fi, gym access, and use of all social and study spaces. There are no hidden costs—what you see on your agreement is what you pay (except for any damage-related charges).
Can I receive mail and parcels at Chapter accommodations?
Absolutely! Chapter provides secure parcel collection. You’ll have a lockable mailbox, and large packages or signed-for deliveries will be held at reception. You’ll get a text or email notification when your package arrives, and a photo ID and signature are required for collection.
Do I need a UK-based guarantor to book with Chapter?
No, Chapter accepts international guarantors. Your guarantor must be over 18, financially stable, not in full-time education, and can live outside the UK. Most students use a parent or guardian.
How do I apply for Chapter accommodation through University Living?
Simple! Just click 'Enquire Now', and one of our experts will assist you with the entire booking process, including document support, payments, and special offers.
Do I need a TV License while staying at Chapter?
Yes, if you watch live TV or use streaming services like BBC iPlayer—on any device or a TV provided by Chapter—you’ll need a valid TV Licence during your stay.