Terms and Conditions

IMPORTANT LEGAL NOTICE

ATTENTION:

This legal notice applies to the entire contents of this website under the domain name www.universityliving.com (the 'Website') and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this Website.

This notice is issued by University Living Accommodation Pvt Ltd whose registered office is at R-6, 1st Floor Kasturba Niketan Complex, Lajpat Nagar 2, New Delhi 110024 India (the 'Company', 'we', 'us' or 'our').

1. INTRODUCTION

1.1 You may access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

2. LICENCE

2.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:

2.1.2 no graphics on this Website are used separately from accompanying text; and

2.1.3 the Company’s copyright and trademark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to clause 2.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

3. SERVICE ACCESS

3.1 While the Company endeavors to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

4. VISITOR MATERIAL AND CONDUCT

4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material:

4.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

4.2.2 for which you have not obtained all necessary licences and/or approvals;

4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clauses 4.2, 4.3 or 5.1.

4.5 The Website contains robot exclusion headers. Third parties may licence information on the Website to the Company. You agree that you will not use any robot, spider, scraper or other automated means to access the website for any purpose without our express permission. Additionally you agree that you will not:

4.5.1 take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;

4.5.2 copy, reproduce, modify, distribute or publicly display any content (except for your information) from our Website without the prior written consent of the Company or appropriate third party, as applicable;

4.5.3 interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or

4.5.4 bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.

Consent to processing your data

An integral part of the University Living Platform entails the collection, processing, transmission and disclosure of Your Data by University Living and its service providers and affiliates, and you hereby specifically consent to:

University Living’s provision of Your Data to any University Living Partner, VAS agencies, partner organizations, professional bodies, service providers to University Living (including our accommodation providers and payment processors) as part of the provision of the University Living Solution to you, and Governmental or Regulatory Authorities; communications from University Living (including all communication channels including e-mail communications, business WhatsApp, iMessage & other marketing and informational tools) respecting the University Living Solution, and University Living platform products and services; and collection, use and other processing activities as set out in University Living’s Privacy Policy

Your Personal Information will be handled in accordance with University Living’s Privacy and Cookies Policy accessible via the following link: https://www.universityliving.com/privacy-policy (the “Privacy Policy”). Notwithstanding the foregoing, University Living reserves the right at all times to disclose any Personal Information as it deems necessary to satisfy any Applicable Law, legal process or requirements of a Governmental or Regulatory authority.

Storage of Your Data in Other Jurisdictions You acknowledge that, due to the nature of the University Living being a facilitattor, Your Data uploaded to the University Living Platform may be hosted on servers residing in jurisdictions other than India, over which University Living has no direct control. By using the University Living Solution, Your Data may become, during the period that Your Data is hosted on such servers, subject to the Applicable Laws of the jurisdiction in which such servers reside or to the terms of agreements respecting the hosting of data on such servers.

De-Identified Data

University Living may also use itself or provide to third parties, Your Data, and any data regarding your use of the University Living Platform, in aggregated form, in a manner that does not identify you (“De-Identified Data”), subject to University Living’s Privacy Policy, for University Living’s business uses, including for the purposes of enhancing and fixing the University Living Platform, performing analytics, marketing the University Living PLatform to third parties, and selling such De-Identified Data for profit. University Living will own any and all intellectual property rights in the output of University Living’s use of any such De-identified Data.

Your Access Information

University Living will provide you with certain information to allow you to use the University Living Platform, such as one or more user IDs and passwords and/or the ability to create user IDs and/or passwords (the “Access Information”). The Access Information is provided on the understanding that it is personal to you; you will not permit anyone other than you or your authorized representatives to obtain access to the University Living Website using the Access Information.

5. MESSAGE BOARD

5.1 You agree to use any message board in accordance with the following rules:-

5.1.1 all contributions must be civil and in good taste;

5.1.2 offensive or vulgar language or abusive or threatening behavior is prohibited;

5.1.3 you must not post any unlawful or objectionable content including but not limited to material which is sexist, racist, homophobic, obscene, pornographic or defamatory;

5.1.4 you must not refer to operator website addresses without the permission of the Company.

5.2 For your own personal safety and security you must not reveal any personal information about yourself or anyone else (for example telephone or mobile number, or home address) in postings.

5.3 If you are under the age of 16 please get a parent’s or guardian’s permission before making a contribution.

5.4 The Company reserves the right to delete any contribution at its sole discretion and at any time without notice.

5.5 The Company does not endorse the content of any materials submitted by a user to the message board on this Website.

5.6 If you are found to be in violation of clauses 4 or 5 your ability to use any or all of the services on this Website may be taken away either permanently or temporarily.

6. LINKS TO AND FROM OTHER WEBSITES

6.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

6.2 If you wish to create a link to this Website you must contact the Company in advance to seek permission to do so. If permission is granted, you may only create a link to this Website on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

6.2.1 you do not remove, distort or otherwise alter the size or appearance of our logo, trademark or trade name;

6.2.2 you do not create a frame or any other browser or border environment around this Website;

6.2.3 you do not in any way imply that the Company is endorsing any products or services other than its own;

6.2.4 you do not misrepresent your relationship with the Company nor present any other false information about the Company;

6.2.5 you do not otherwise use any logo, trade marks or trade name displayed on this Website without express written permission from the Company;

6.2.6 you do not link from a website that is not owned by you; and

6.2.7 your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

6.3 The Company expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.

6.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of clause 5.2.

6A. Third-Party Services

You acknowledge and agree that the Company may allow third parties to list/post/sell/market their service or products (“Third-Party Services”) on the Website. That the Company may collect information from you to provide to such third parties to help them provide their services to You.

6A.2 Any information provided by You to the Company to avail any third-party services (“Service Information”) shall be dealt in the manner specified by the third parties in their privacy policy. Notwithstanding anything mentioned to the contrary in this Website: Terms and Conditions, you agree that the Company may store such Service Information for its internal record purposes and to further develop the Company Services.

6A.3 You agree that the Company is not responsible for providing the Third-Party Services to You. Any modifications or issues faced by You in relation to the Third-Party Services including but not limited to raising a refund/change/cancellation or quality/quantity/accuracy issues are to be raised with the concerned third-party that provides these Third-Party Services and shall be dealt in the manner specified under the terms on which the third party provides the Third-Party Services. The Company shall as per applicable Law provide the details of such third parties and the terms on which such third party provides the Third-Party Services, on the Website. The contact details of such third parties shall also be shared with You after your purchase of such Third-Party Services.

6A.4 You agree that the Company may collect payment from You for the Third-Party Services on behalf of the third-party service provider. In the event of any disputes relating to the payment made by You in lieu of the Third-Party Services, You shall contact the third party service provider and the Company shall not be responsible for any refund/change request.

Refer Terms & Conditions Matrix :https://www.matrix.in/Terms-and-Conditions/SIM-generic-disclaimers
Refer Terms & Conditions Allianz :https://www.allianz.com/en/terms-of-use.html
Refer Terms & Conditions Unikitout :https://www.unikitout.com/pages/terms-conditions
Refer Terms & Conditions Welcome Pickup :https://www.welcomepickups.com/terms-of-use/

7. REGISTRATION

7.1 From time to time we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

7.2 If you register with the Website, each registration is for a single user only. The Company does not permit you to share your user name and/or password with any other person nor with multiple users on a network.

7.3 Responsibility for the security of any passwords chosen or issued to you rests with you. We reserve the right to disable any user names or passwords, at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

8. DISCLAIMER

8.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products, services and/or prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

8.2 The material on this Website is provided 'as is', without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.

8.3 Commentary and other materials on this Website are not intended to amount to advice on which reliance is placed.

9. LIABILITY

9.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

9.2 Nothing in this legal notice shall exclude or limit the Company’s liability for:

9.2.1 death or personal injury caused by the Companies;

9.2.2 Fraudulent misrepresentation; or

9.2.3 any liability which cannot be excluded or limited under applicable law (including without limitation consumer law).

9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

10. FEATURED OFFERS

10.1 All promotional offers listed on the University Living website are applicable after a student checks in to the property, unless stated otherwise.

10.2 Offers made available in partnership with property providers are subject to the policies of respective providers.

10.3 Offers are non-transferable and valid until supplies last.

10.4 University Living reserves the right to withdraw, amend or cancel an offer at any time.


11. GOVERNING LAW AND JURISDICTION

This legal notice shall be governed by and construed in accordance with Indian law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the Indian courts although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

This website is operated by: University Living Accommodation Pvt Ltd, R-6, 1st Floor Kasturba Niketan Complex, Lajpat Nagar 2, New Delhi 110024 India.

CIN of the company is : U80301DL2016PTC292351

GST : 09AABCU9208L1ZW

Website video, photography and images

The photography/images used on the property pages of our website are typical of that particular property. In some cases, where properties are very similar or identical to another property internally, generic photography/images are used to represent what the property looks like. This is because our properties are built in a modular way, often to the same specification.

For new properties that are in the process of being built, computer-generated images or artist’s impressions may be used to represent what the properties will look like when they are complete.

The content and footage within videos are correct at the time of filming. Imagery is illustrative of properties, rooms and facilities only and individual rooms may vary in layout and content. User cannot use this Content for any other purpose, except as specified herein. University Living does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

The furnishings shown in photography and images may not always represent what is included in the rooms. For information about what you will get in each room, please refer to the features section of the property page.

If you require more information about a property, please Contact Us.

Accessibility

Accessibility guidelines for users of the following browsers:

  • Internet Explorer
  • Firefox
  • Chrome
  • Safari

Cookies Policy

1.Our website, universityliving.com, uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

2.A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device’s hard drive.

3.We use the following cookies:

3.1Strictly necessary cookies.These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, or to help remember your preferences as you move around our website.

3.2Analytical or performance cookies.These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

3.3Functionality cookies.These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

3.4Targeting cookies.These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

4.Please also note that cookies may be set by third party organisations when you use our site. Those third party cookies are likely to be analytic cookies, performance cookies or targeting cookies.

5.You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie title/namePurposeMore informationExpires
JSESSIONIDWeb application cookie necessary for our site to function i.e. set in response to an action made by you on the siten/aWhen your session ends
CookielawWeb application cookie necessary for our site to function i.e. set in response to an action made by you on the siten/a10 years
Incap_ses_[ID]Web application cookie necessary for our site to function i.e. set in response to an action made by you on the siten/aWhen your session ends
nlbi_[ID]Web application cookie necessary for our site to function i.e. set in response to an action made by you on the siten/aWhen your session ends
IsLoggedInWeb application cookie necessary for our site to function i.e. set in response to an action made by you on the siten/a1 year
RandomhashWeb application cookie necessary for our site to function i.e. set in response to an action made by you on the siten/a1 year
visid_incap_[ID]Web application cookie necessary for our site to function i.e. set in response to an action made by you on the siten/a1 year
_gat_[ID]Google Tag Manager cookie that allows us to act on your cookie preferencesn/aWhen your session ends
PerfOptOutGoogle Tag Manager cookie that allows us to act on your cookie preferencesn/aWhen you update your preferences
advertisingOptOutGoogle Tag Manager cookie that allows us to act on your cookie preferencesn/aWhen you update your preferences
_gaGoogle Universal Analytics cookie used to track the performance of our site and monitor any disruption in service or system outagehttps://support.google.com/analytics/answer/11397207?hl=en2 year
_gaidGoogle Universal Analytics cookie used to track the performance of our site and monitor any disruption in service or system outagehhttps://support.google.com/analytics/answer/11397207?hl=en24 hours
_iz_uh_psCookie from Informalizely, a third-party tool used to collect feedback on our site via surveys and which manages the number of surveys that you seen/a1 year
_iz_sd_ssCookie from Informalizely, a third-party tool used to collect feedback on our site via surveys and which manages the number of surveys that you seen/aWhen your session ends
EXP[ID]An experiment cookie which alters the functionality of our site and allows us to understand how to improve it and optimise your website experiencen/aWhen your session ends
__zlcmidCookie from Zendesk in respect of our site’s live customer service chat functionality used to identify your device during visits

6.You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of our website.

Compare T&C

  1. Total price may vary depending on the factors mentioned below:
    • EMI installments
    • Floor
    • Room View
    • Single/Dual Occupancy
  2. Payment plans, EMI facility, and a number of installments are calculated on the basis of the following:
    • A local/housing guarantor service is being availed by the tenant.
    • Length of tenancy
    • Down payment amount

Payments T&C

1. Prices:

The prices of properties displayed on the Sites are liable to change at any time. Despite our best efforts, some of the prices listed on the Sites may be incorrect. We expressly reserve the right to correct any pricing errors on our Sites and/or on potential bookings which have not yet been completed.

We display the prices that Advertisers provide to us from time to time. We are not responsible or liable for the accuracy of the prices displayed, to the maximum extent permitted by applicable law.

Due to the international nature of our Sites, the currency of the prices shown may vary depending on accommodation location. Currency rates given on the Sites are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate and actual prices may vary from those shown on the Sites.

From time to time, third parties may list promotions, special offers or other forms of coupon on our Sites (“Coupons”). Coupons will contain terms and conditions that will apply in addition to these Terms, and will be void if you attempt to redeem the Coupon in violation of either these Terms or the terms of the Coupon. Unless expressly stated on the Coupon, it may not be used in combination with other promotions or discounts. Coupons are only redeemable during the promotional period specified in the Coupon, subject to availability. These Coupons will be non-transferable and have no alternative cash value.

2. Payment:

In some accommodation, you can make payments to Advertisers via our Sites using payment providers such as Stripe or Razorpay. You can find out more about Stripehereand Razorpayhere. In such circumstances, it remains your responsibility to make yourself aware of the Advertiser’s booking and cancellation policies. Rates of advertiser’s website may vary than University Living Accommodation Pvt. Ltd. Any deposit paid to an Advertiser via our Sites is held by the Advertiser not by Universityliving.com. At the end of a tenancy agreement, you must contact the Advertiser to obtain the return of your deposit.

Where you request a refund via Stripe or Razorpay, in accordance with Stripe’s or Razorpay’s refund policy, it may take up to 14 working days for you to receive the refund.

3. Cancellation:

Any tenancy agreement entered into will be between a Student and Provider. It is a University Living’s responsibility to make themselves aware of the Provider’s cancellation policy at the time of booking. In the event that you need to change or cancel your agreement, please contact your allocated University Living booking agent.

4. Cancellation Policy:

Cancellation policy will vary from Provider to Provider. Below are the common cancellation policy in UK.

Please note that if a provider lease or nomination agreement is in place, then the cancellation policy of the relevant provider will take precedence over this policy.


Cancellations before the 31st of July


Until the 31st of July, if you have not yet taken up occupation of your accommodation (which is deemed to occur at the time you collect the keys to the accommodation), you may cancel your booking. In this case, your Booking Fee is non-refundable and it can’t be transferred to another customer or tenancy period. In case , if the accommodation is found assigned to other person who was not the original contract party, without any prior permission , strict legal actions may be taken . Also the deposits would stand non- refundable. You will no longer be liable for the contractual obligations laid out in the Tenancy Agreement.


Cancellations on or after the 31st of July
If you wish to cancel your booking on or after the 31st of July, regardless of whether you have collected your keys, you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof you fit any of the following criteria:

- Where proof is provided within the timescales specified below, the cancellation will be granted and you will no longer be liable for the contractual obligations laid out in the Tenancy Agreement.

- Where the reason for cancellation can’t be proved in line with the above, you will remain liable for the full contractual rent, unless and until a replacement tenant is found for your accommodation.

You’re responsible for finding an eligible replacement tenant, although site staff will assist where possible. If a replacement tenant is found, you’ll be released from the contractual obligations laid out in the Tenancy Agreement and any rent money will be refunded to you. Your Booking Fee will be retained.

Any decision made to release a Customer outside of these criteria is made by the local/regional management team, at their discretion, and on an individual case by case basis.

What should I do if I have failed to get into my first University of choice and needto cancel my booking?

Should you fail to gain the required qualifications and aren’t accepted into your first choice University, then we will cancel your Tenancy Agreement and refund your Booking Fee and rent payment, so long as you provide the following information within the timescales mentioned below:
- Written confirmation from you that you wish to cancel your reservation due to having failed to obtain the required grades for your first choice University.

- Supporting evidence from the University or UCAS

This information must be provided to us within 72 hours of your exam results being published to be eligible for a booking fee refund. Your Booking Fee and rent payment will be returned in full within four weeks. If you fail to provide the information within 72 hours, your Booking Fee will be forfeited.

Please note, if you are attending another University in a city where University Living Accommodations has properties, our team will be happy to support you in finding suitable accommodation. In this case, your Booking Fee and Rent Payment will simply be transferred over to your new booking.

What should I do if I am declined a UK Visa?
If you fail to obtain a UK Visa, we will cancel your Tenancy Agreement and refund your rent payment so long as you provide the following information:

- Written confirmation from you that you wish to cancel your reservation.

- Supporting official evidence to show that the Visa was declined. This supporting evidence should be supplied to University Living Accommodation within 72 hours of you receiving official confirmation. Your rent will be returned to you within 4 weeks but the Booking Fee will be retained as a cancellation fee.

5. Changes to the terms:

We may revise these terms at any time by amending this page. We will use appropriate means, such as relevant announcements on our website, to inform you on such amendments. However, we ask you to check this page from time to time to take notice of any changes we made, as you will be subject to the terms and conditions in force at the time that you use our Sites. If you do not agree with the changes, you must stop using the Sites.

6. Charges:

There will be transaction charges for payments made using a Debit Card/Credit Card. The transaction charges, will be roundoff to near digit and will be added to your final amount.

Service Fee T&C

University Living Accommodation Private Limited (“UL”)is providing a service to United States & Canada (“Student”) and the Student agrees to take customized solution from UL under following terms and conditions:

1. SERVICE TERMS:

  • UL shall act as a facilitator and will aid the Student from finding an accommodation to assisting till check-in by the Student.
  • Our team will assist you in selection of property, arranging viewing and paying holding amount.
  • Our team of experts will provide accommodation options based on your preferences & budget. The final price may vary depending on the property and your preference.
  • Our dedicated team will ensure to provide approximate travel time for commuting between the accommodation to the campus/workplace.
  • You may be required to pay the Service Fee before selection or viewing of the properties at the discretion of UL.
  • Signing up or merely creating an account with us will not ensure you a guaranteed accommodation in any way as an accommodation is subject to availability. The final decision rests at the sole discretion of the landlord. The terms and conditions of the tenancy agreement are subject to change by the landlord without any prior information to the Parties.

It is hereby clarified that UL is engaged only in the business of arranging accommodation for the student. UL shall not have any responsibility on any action taken on the student in case – (a) the student violates any applicable law of the country of accommodation,(b)the student violates any terms and conditions imposed by the accommodation provider.


2. PAYMENT & CONSIDERATION TERMS:

  • A nominal service fee i.e. 'Upto 250 USD' for United States & Canada per person will be charged as commitment fee (“Service Fee”) to provide end to end solution for accommodation needs till user get final accommodation.

2.1 REFUND POLICY:

  • Under any circumstance, if the student withdraws from the commitment of finding accommodation, UL shall not be liable for any refund whatsoever.
  • The Service fee shall be non-refundable in all circumstances unless UL fails to find an accommodation for the student as provided in this clause.
  • Once, UL starts the process of looking for properties after the payment of Service Fees by the Student, the Service Fees shall become non-refundable and UL shall have no liability in such cases.
  • If the Student is not satisfied with the properties provided by UL based on Student’s criteria, UL may partially refund the Service Fees to the Student at its own discretion. The quantum of the refund as per this clause shall be decided by UL on a case-to-case basis.
  • If the Student changes their requirement of the property after the execution of this Agreement, then the Student shall have no right to claim refund of the Service Fees.

2.2 MISCELLEANEOUS TERMS:

  • The landlord at his own discretion may demand the Student to pay the entire rent of the tenancy period at once or in monthly instalments.
  • UL shall have no liability whatsoever once the Student has entered into a tenancy agreement with the landlord.
  • The right to accept or reject the local guarantor’s application rests solely with the landlord.
  • If the Student wishes to pay the monthly rent in instalment, he shall do so only with the prior consent of the landlord. Landlord at his sole discretion may decline such requests.
  • An invoice shall be generated against the services provided to the Student by UL and a copy of the invoice shall be sent to the Student’s email-id as well.
  • The handover of the keys of the property shall be done on any day between Monday to Friday(except any holidays) of a week and the timings on those days for the handover shall be 10:00 AM to 4:00 PM. The Student shall adhere to the timings mentioned in this clause for handover of keys. The Student shall plan their travel as per these timings. In the event the Student fails to take the handover of the keys as per this clause, UL shall have no liability whatsoever in such scenarios.
  • The Student may have to pay the rent in entirety on landlord’s demand.
  • Once you select the property and pay the holding amount University Living will not be liable for tenancy agreement rules & regulation.
  • This Agreement shall not be modified or amended except in a written document signed by UL.
  • The Student must arrange person for physical viewing themselves or UL arranges virtual viewing, however in case where virtual viewing is not accepted by landlord then the Student shall arrange for someone on their behalf. However, upon Student’s request, UL may arrange for a person to do physical viewing on Student’s behalf. The cost of this viewing shall be borne by the Student.
  • There may be few properties which allow physical viewing only when the Student is physically present to view the property. UL shall have no responsibility in such cases.
  • The timings for physical viewing of the property shall be solely decided by the landlord and the Student shall adhere to the same.
  • In the event the Student fails to attend the viewing for any reason, UL shall not be liable for any refund in such event.
  • The Student shall be solely responsible for making all payments owed to the landlord, and UL shall have no involvement in these transactions.
  • Service fee once paid by the Student is non-transferable in nature and cannot be transferred to any other Student.
  • Any refund of accommodation rent / deposit / holding deposit is subject to discretion of the landlord and UL shall not be held responsible for refund of the rent / deposit / holding deposit in no manner whatsoever.
  • Should the Student fail to provide the holding deposit, security deposit, or first rent in accordance with the deadlines set by the Landlord, and as a result, the property becomes unavailable, UL shall not be held responsible for finding alternative housing for the Student. In such circumstances, the Student shall not be entitled to any form of reimbursement.
  • Should the Student fail to provide the required documentation within the timeframe set by the landlord, resulting in the loss of the accommodation, UL shall bear no responsibility for such an outcome.
  • The address of property will not be disclosed before the acceptance of the booking by landlord.
  • Any dispute arising out of this agreement shall be subject to Noida jurisdiction (Uttar Pradesh) only in India.
  • The Parties shall endeavour to the best of their ability to settle any dispute between them in connection with this agreement amicably by means of arbitration. The arbitration proceedings shall be done in accordance with Arbitration and Conciliation Act,1996. The venue of arbitration shall be Noida, Uttar Pradesh.
  • Both parties shall not divulge information that is shared during the course of the transaction with any third party except if required by law, or a court of law.
  • The rights and obligations of the Student arising out of this Agreement are non-transferable and non-assignable in nature.
  • This agreement contains the final and entire agreement and understanding between the Parties and is the complete and exclusive statement of its terms. This agreement supersedes all prior agreement and understandings, whether oral or written, in connection therewith.
  • Neither party shall be liable for any failure to perform its obligations under this agreement if such failure is due to any event beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, terrorism, war, or government action. If the performance of either party is prevented or delayed by a force majeure event, the affected party shall promptly notify the other party and shall use reasonable efforts to resume performance as soon as possible. If such performance cannot be resumed within a reasonable time, either party may terminate this agreement upon written notice.

Membership T&C

The Agreement

This is the terms of agreement for the Membership offered by the University Accommodation Private Limited, to any of the existing or no existing members or student willing to take Membership (Other Than USA/Canada) offered by the University Living Accommodation Private Limited & must understand the terms of the membership.

Definitions

  • “UL” “US” or “WE”Shall only & always means “University Accommodation Private Limited”, whereas, Membership means “All membership Plans offered by University Accommodation Private Limited.
  • “YOU” “MEMBER” or “STUDENT”shall refer to the Student/customer or anyone as an individual or organization, Group of people willing & interested in enrolling for the membership or are already availing such services by paying the defined membership program fee.
  • “SERVICES”shall refer to the Accommodation assistance services provided by UL to the Student in the prospective location.
  • “MEMBERSHIP FEE”shall refer to the one-time lump sum fee paid by the student in consideration of the accommodation services availed from UL.
  • “GBP”shall refer to Great Britain Pound.
  • “GUARANTOR”shall refer to the person responsible for paying the rent for the accommodation in case a member student default.
  • “ROOM ESSENTIALS”shall refer to additional accessories , such as shifting boxes, kitchen appliances , crockery and utensils , bathroom kit and fittings, bedroom accessories – pillow , mattress , sheets and other miscellaneous items of everyday use.
  • “FORCE MAJEURE”shall refer to all and any event beyond the usual control of any reasonable person, including , but not limited to , fire, flood, earthquake , tsunami , hurricane , riots, civil unrest , embargo , strike , epidemic, government-imposed lockdowns, pandemic etc.

University Living Accommodation Private Limited(“UL”)is providing a service(s) to(“Student”)and the Student agrees to take customized solution from UL under following terms and conditions:

1. SERVICE TERMS:

UL shall act as a facilitator and will aid the Student for finding a suitable accommodation and helping out with other Value Added services (Flights, room essentials, airport pick up etc.) wherever possible.

2. SCOPE OF SERVICES:

  • UL will be responsible for assisting the Student in selection of property, arranging viewing and paying holding amounts.
  • UL will assist & provide the Student with all best possible options including accommodation and also for Flight, Airport Pickups, Student essential services including but not limited to Kitchen essentials, Bathroom & Bedding essentials but does guarantee lowest rate as UL operate with defined service & quality standards.
  • UL ‘s team of experts will provide accommodation options based on the Student’s preferences & budget.
  • The final price may vary depending on the property and the Student’s preference.
  • UL’s dedicated team will ensure to provide approximate travel time for commuting between the accommodation to the campus/workplace.
  • Student may be required to enroll for the UL Membership Program & pay the one time Membership Fee before selection or viewing of the properties at the discretion of UL.
  • Signing up or merely creating an account with UL will not ensure the student a guaranteed accommodation in any way as an accommodation is subject to availability. The final decision rests at the sole discretion of the landlord. The terms and conditions of the tenancy agreement are subject to change by the landlord without any prior information to the Parties.
  • It is hereby clarified that UL is engaged only in the business of arranging accommodation for the student. UL shall not have any responsibility for any action taken on the student in case – (a) the student violates any applicable law of the country of accommodation,(b)the student violates any terms and conditions imposed by the accommodation provider.

3. PAYMENT & CONSIDERATION TERMS:

  • A nominal UL membership will be charge as membership charges( 'Enrolment charges' ) to provide the Various UL services like Flight ticket, Visa , Insurance, Student bank account, Remittance etc

4. REFUND POLICY:

  • Under any circumstance, if the student withdraws from the commitment of finding accommodation, UL shall not be liable for any refund whatsoever.
  • The UL Membership Program enrollment charges shall be non-refundable in all circumstances unless UL fails to find an accommodation for the student as provided in this clause.
  • For all other services including but not limited to Flight Tickets, rent Guarantor, Airport transfer, Student essentials, Bank Accounts travel insurance UL will act as a facilitator & will share all best options but any of said services do not bind with refund of the Membership charge.
  • Once, UL starts the process of looking for Services & properties & the account manager is assigned after the payment of Membership enrollment charge by the Student, the membership charges shall become non-refundable and UL shall have no liability in such cases.
  • UL shall be obliged to consider refund only in the event of visa rejection , University Offer Rejection. In no other circumstance shall UL be obliged to consider refund.
  • If the Student is not satisfied with the services & properties provided by UL based on Student’s criteria, UL may partially refund the membership charges to the Student at its own discretion. The quantum of the refund(s)s per this clause shall be decided by UL on a case-to-case basis.
  • UL reserves the right to withhold or cancel the refund process, even after the same has been approved of, in event that the internal management finds any discrepancies , irregularities or underlying motives with the refund application.
  • If the Student changes their requirement of the property after the execution of this Agreement, then the Student shall have no right to claim refund of the membership enrolment charges.

5. MISCELLANEOUS TERMS:

  • The landlord at his own discretion may demand the Student to pay the entire rent of the tenancy period at once or in monthly installments.
  • UL shall have no liability whatsoever once the Student has entered into a tenancy agreement with the landlord.
  • The right to accept or reject the local guarantor’s application rests solely with the landlord.
  • If the Student wishes to pay the monthly rent in installment, he shall do so only with the prior consent of the landlord. Landlord at his sole discretion may decline such requests.
  • An invoice shall be generated against the services provided to the Student by UL and a copy of the invoice shall be sent to the Student’s email-id as well.
  • The handover of the keys of the property shall be done on any day between Monday to Friday (except any holidays) of a week and the timings on those days for the handover shall be 10:00 AM to 4:00 PM. The Student shall adhere to the timings mentioned in this clause for handover of keys. The Student shall plan their travel as per these timings. In the event the Student fails to take the handover of the keys as per this clause, UL shall have no liability whatsoever in such scenarios.
  • The Student may have to pay the rent in entirety on the landlord's demand.
  • Once you select the property and pay the holding amount University Living will not be liable for tenancy agreement rules & regulation.
  • This Agreement shall not be modified or amended except in a written document signed by UL.
  • The Student must arrange a person for physical viewing themselves or UL arranges virtual viewing, however in cases where virtual viewing is not accepted by the landlord then the Student shall arrange for someone on their behalf. However, upon Student’s request, UL may arrange for a person to do physical viewing on Student’s behalf. The cost of this viewing shall be borne by the Student. Physical viewing cost may vary from 15 to 50 pounds depending on area, distance, and transportation. However, the cost for a viewing is not fixed and may cost more than the abovementioned range.
  • There may be few properties which allow physical viewing only when the Student is physically present to view the property. UL shall have no responsibility in such cases.
  • The timings for physical viewing of the property shall be solely decided by the landlord and the Student shall adhere to the same.
  • In the event the Student fails to attend the viewing for any reason, UL shall not be liable for any refund in such event.
  • The Student shall be solely responsible for making all payments owed to the landlord, and UL shall have no involvement in these transactions.
  • Service fee once paid by the Student is non-transferable in nature and cannot be transferred to any other Student.
  • Any refund of accommodation rent / deposit / holding deposit is subject to discretion of the landlord and UL shall not be held responsible for refund of the rent / deposit / holding deposit in no manner whatsoever.
  • Should the Student fail to provide the holding deposit, security deposit, or first rent in accordance with the deadlines set by the Landlord, and as a result, the property becomes unavailable, UL shall not be held responsible for finding alternative housing for the Student. In such circumstances, the Student shall not be entitled to any form of reimbursement.
  • Should the Student fail to provide the required documentation within the timeframe set by the landlord, resulting in the loss of the accommodation, UL shall bear no responsibility for such an outcome.
  • Any dispute arising out of this agreement shall be subject to Gautam Buddh Nagar (Uttar Pradesh) jurisdiction only in India.
  • The Parties shall endeavor to the best of their ability to settle any dispute between them in connection with this agreement amicably by means of arbitration. The arbitration proceedings shall be done in accordance with Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Gautam Buddh Nagar, Uttar Pradesh,India.
  • Both parties shall not divulge information that is shared during the course of the transaction with any third party except if required by law, or a court of law.
  • The rights and obligations of the Student arising out of this Agreement are non-transferable and non- assignable in nature.
  • This agreement contains the final and entire agreement and understanding between the Parties and is the complete and exclusive statement of its terms. This agreement supersedes all prior agreement and understandings, whether oral or written, in connection therewith.
  • Neither party shall be liable for any failure to perform its obligations under this agreement if such failure is due to any event beyond its reasonable control, including but not limited to A cts of God, natural disasters, pandemics, epidemics, terrorism, war, or government action. If the performance of either party is prevented or delayed by a Force Majeure event, the affected party shall promptly notify the other party and shall use reasonable efforts to resume performance as soon as possible. If such performance cannot be resumed within a reasonable time, either party may terminate this agreement upon written notice.
  • The address of property will not be disclosed before the acceptance of the booking by the landlord.
  • UL Team shall put all possible efforts to share best possible options with the Student for Flight, Airport Pick up, Student bedding & Kitchen kits, Guarantor etc, but does not guarantee the cheapest cost as UL maintain minimum service standards.
  • The options shared for flight may hold the same price & discounts on immediate booking basis only as the pricing is dynamically controlled by Air lines.
  • Delivery date & time of the items to be delivered but not limited to student Essential kit may change as per the availability & UL does not guarantee the date of delivery.
  • For rent guarantor UL will provide best possible support & pricing for the guarantor service but do not guarantee the application approval, the approval of the guarantor application will be on sole discretion of the service provider.

6. PRIVACY POLICY:

  • The Student should acknowledge that UL collects , stores , shares and disseminates their personal and confidential data to it’s third -party affiliates situated both in India and abroad for the purpose of processing our services .Hence, you hereby consent to the use of your confidential information by UL and it’s authorized affiliates.
  • The Student’s personal and confidential information shall be collected , processed and disseminated as in a manner as per the UK Data Protection Act of 2018 .You shall have the following right with respect to how your data is being utilized by UL in furtherance of processing the member’s service requirements -
    1. 1. be informed about how your data is being used
    2. 2. access personal data
    3. 3. have incorrect data updated
    4. 4. have data erased
    5. 5. stop or restrict the processing of the data
    6. 6. data portability (allowing the member to get and reuse their data for different services)
    7. 7.object to how the data is processed in certain circumstances
  • Pursuant to the immediately preceding point , the member shall have the right to have their personal data withdrawn , erased, modified or corrected during or post completion of your business affiliation with UL in case the member believes that it is necessary in your interest. For which purpose , they may write an e-mail at care@universityliving.com
  • Notwithstanding anything contained in this clause, UL shall reserve the right to store, retain and share the personal information collected in case it is required by any court of law, tribunal , public or tax authority for the purpose of effective processing of our services. In addition to the circumstances described above , UL may disclose the member’s personal information in circumstances defined below -
    1. 1. If required by law or any enforcement agency in reference to any legal process or investigation.
    2. 2. For conducting our business.
    3. 3. For internal record-keeping and audit and compliance purposes.
    4. 4. For contacting you or your affiliates in the event that UL has reasons to believe disclosing such personal information is necessary to bring legal action against anyone who might be causing interference , harm or damage to our rights and property.
  • UL may retain the member’s personal data on it’s servers for as long as it seems reasonably required for the purpose listed in the policy .Upon completion of the necessary requirements , UL may take reasonable steps to ensure that the personal data is deleted or destroyed from all records. In event of any clarifications or grievances with respect to the Privacy Policy , the student may write an e-mail at care@universityliving.com

Price Match Guarantee T&C

If you find a lower price, we will match it!

That's correct, we want you to enjoy the best deals so if you find a price that's better than ours on any other student housing marketplace, we'll match it! Here's what you have to keep in mind.

1. The property must be the same.

2. The room type must be the same.

3. Tenancy length should be the same.

4. Group size should be the same, in case of group bookings and offers.

5. In the case of referral offers, the number of referrals should be the same.

6. Offers and rates directly offered by the accommodation and not a student housing marketplace will not be matched.

7. The property and room type needs to be listed on the University Living platform.

8. We cannot match the price after you have already completed the booking process with us.

Simply send us the link of the price you've found and allow us a few days to verify it. We will get in touch with you on your registered contact number and email address. Make sure to do this before you make any bookings with us 😊

Room Replacement T&C

1. The client hereby agrees that it shall be their responsibility to check their existing contract for a break clause. If there is a clause allowing them to give notice to quit, then only room replacement service can be provided. Also, in case of any disputes with the existing provider UL shall bear no responsibility for any damages.

2. It is hereby agreed that if your existing landlord asks for termination fee or chooses to seize the security deposit, you shall be liable to bear it on your own.

3. It shall be your responsibility to be compliant with the state laws and regulations and to be assured that the termination does not result in any violation.

4. If the existing agreement has a provision to provide a replacement tenant, then the onus is on us to find a replacement tenant for you in lieu of taking service fee. We will provide the replacement tenant and discuss with the provider to take necessary steps for the completion of the formalities.

5. All property viewings will have to be carried out by the existing tenants or the person/s who wish to leave the tenancy agreement. UL will not be carrying out these viewings as it is your responsibility, however we will try and assist you where possible. It is advisable for all the tenants to hold a house meeting where everybody is present so that you can discuss as a group, how each of you intends to find a suitable replacement tenant.

6. Any new tenant will need to pay their share of a group security deposit and provide a suitable guarantor as per property. In case of any default on the part of the new tenant, you shall be solely responsible for resolving the conflict. UL responsibility is restricted to help you find a new tenant without getting into nuances of the agreement which are directly between the tenant and landlord.

7. A dedicated accommodation expert will be assigned to you, who will guide you through the process, help you with replacement.

8. University Living will charge a nominal service fee for guiding you and enabling the replacement. Additionally, the property may charge administrative fees to process the contract change.

9. After all the formalities are completed, and the room lease has been transferred successfully, the refund will be initiated as per the policy stipulated by the accommodation provider. UL has no responsibility of giving a refund on its own and will help the student facilitate in case it is due as per documents.

10. Onus of ensuring whether the provider is ready for contract change or contract break in between is the responsibility of the student and transparently communicate to UL so that it does not impact the service fee refund.

11. If the property has told you to vacate the room, then it should be informed to UL transparently.