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Terms and Privacy

Privacy Policy

Personal identification information

The University Living is committed to protecting your privacy. We treat your privacy seriously and this Privacy Policy explains how we use and share your personal information and how you can exercise your rights in relation to your personal information.

Who We Are

University Living is an organization who caters to accommodation needs of students who are travelling to United Kingdom, USA, and Australia and across the globe. We provide the best available student accommodation and makes Student’s University experience truly joyous by providing them the top quality rooms as per their requirements. For details contact us or alternatively visit

When this Privacy Policy applies

This Privacy Policy applies to personal information collected by University Living. The Privacy Policy does not apply to any collection of personal information by third party companies, individuals, organizations or via other websites which the University Living website may link to. Where third parties collect your personal information their own privacy policies will apply. We urge you to read these carefully.

What we mean by personal information

You may provide personal information when communicating with us (for example, if you contact us).

We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (as described below).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data

    Includes first name, last name, username or similar identifier, date of birth, gender, passport or national ID card data.

  • Contact Data

    Includes postal address, email address, telephone numbers and instant messaging account details.

  • Financial Data

    Includes bank account and payment card details.

  • Transaction Data

    Includes details about payments processed via our Site.

  • Technical Data

    Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, locale, UTM parameters, attribution parameters, browser plug-in types and versions, and operating system, platform and other technology on the devices you use to access our Site.

  • Profile Data

    Includes your username and password, bookings made by you, your interests, the city or property you are interested in, your study course and destination, preferences (e.g. roommate, dates, budget), guarantor information, feedback and survey responses.

  • Usage Data

    Includes information about how you use our Site.

  • Marketing and Communications Data

    Includes your preferences in receiving marketing from us and third parties and your communication preferences.

How we use your information

We use your information for the following purposes:

  • To process your application for a accommodation;
  • To administer your accommodation;
  • To communicate with you and respond to your requests;
  • To process payments
  • to recover any unpaid sums due to us;
  • To prevent and detect criminal activity, fraud and misuse of or damage to our property;
  • To invite you to form part of our consumer panel or research groups;
  • Where we have your consent to do so, to contact you about other products and services that we think may be of interest to you;
  • To personalize your visits to our website; and
  • To help us develop the design and layout of our website to ensure it is as useful and enjoyable as possible.

Other information we may collect

We may collect traffic data related to your use of and access to our services. Such data would include time spent online. We may use this information to understand and keep you informed about what is the best internet access package for you according to your use of the services.

We may provide aggregated statistics about our traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. We use this information along with your preferences to tailor content, services and offers for you.

How long do we keep your information

The periods for which we keep your information will vary according to the purpose for which we use the information.

Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention policy that details the duration for which we keep certain categories of data.

Disclosing your information to third parties

We may share your personal information with third parties in the following ways:

  • where we have a legal or regulatory obligation to do so – this will include sharing your personal information with local councils for the provision of electoral roll services;
  • where we use third party suppliers to provide services to us (for example, our IT providers) and they need access to your personal information in order to deliver that service;
  • where it is necessary to do so to protect or defend our legal rights or the legal rights of others;
  • if you have agreed that we may do so, we will share your personal information with identified third parties so that they can contact you with details of their products and services.

We may also provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

How we protect your information

When you review your account information or order services or products online, University Living offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorized access and to comply with statutory data protection requirements. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

Cookies explained

A cookie is a piece of information that is stored on your computer's hard drive by your web browser, or stored as a temporary object in your web browser for the time of that connection.

When we use cookies

The type of cookie that we use is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie.

How you can refuse or opt out of cookies: Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. For further information on cookies and how to manage them you can go to

For further information about the cookies we utilise please see our cookie policy.

Updates to this Privacy Policy

If we change the way in which we use or share your personal information we will update this Privacy Policy. We will notify you of any significant changes and where necessary we will obtain your consent before using your personal information for any new purpose.

Your rights in relation to your personal information

You may request access to your personal information.

You also have the right to request that inaccurate information is updated or erased.

If you have consented to us sending you marketing communications you can request that we stop using your personal information for this purpose at any time.

All requests to exercise your rights in relation to your personal information should be sent by email to

If you are unhappy about the way in which we have used your personal information please let us know by contacting and we will try to resolve your complaint.

Contact details

If you have any questions or complaints about how we use your personal information please contact our customer services team via :

Website: Terms and Conditions of use



This legal notice applies to the entire contents of this website under the domain name (the "Website") and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this Website.

This notice is issued by University Living Accommodation Pvt Ltd whose registered office is at R-6, 1st Floor Kasturba Niketan Complex, Lajpat Nagar 2, New Delhi 110024 India (the "Company", "we", "us" or "our").


1.1 You may access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.

1.3 The Company may revise this legal notice at any time by updating this posting. You should check this website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.


2.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:

2.1.2 no graphics on this Website are used separately from accompanying text; and

2.1.3 the Company’s copyright and trade mark notices and this permission notice appear in all copies.

2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to clause 2.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.


3.1 While the Company endeavors to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.


4.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material:

4.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

4.2.2 for which you have not obtained all necessary licences and/or approvals;

4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clauses 4.2, 4.3 or 5.1.

4.5 The Website contains robot exclusion headers. Third parties may licence information on the Website to the Company. You agree that you will not use any robot, spider, scraper or other automated means to access the website for any purpose without our express permission. Additionally you agree that you will not:

4.5.1 take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;

4.5.2 copy, reproduce, modify, distribute or publicly display any content (except for your information) from our Website without the prior written consent of the Company or appropriate third party, as applicable;

4.5.3 interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or

4.5.4 bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.


5.1 You agree to use any message board in accordance with the following rules:-

5.1.1 all contributions must be civil and in good taste;

5.1.2 offensive or vulgar language or abusive or threatening behavior is prohibited;

5.1.3 you must not post any unlawful or objectionable content including but not limited to material which is sexist, racist, homophobic, obscene, pornographic or defamatory;

5.1.4 you must not refer to operator website addresses without the permission of the Company.

5.2 For your own personal safety and security you must not reveal any personal information about yourself or anyone else (for example telephone or mobile number, or home address) in postings.

5.3 If you are under the age of 16 please get a parent’s or guardian’s permission before making a contribution.

5.4 The Company reserves the right to delete any contribution at its sole discretion and at any time without notice.

5.5 The Company does not endorse the content of any materials submitted by a user to the message board on this Website.

5.6 If you are found to be in violation of clauses 4 or 5 your ability to use any or all of the services on this Website may be taken away either permanently or temporarily.


6.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

6.2 If you wish to create a link to this Website you must contact the Company in advance to seek permission to do so. If permission is granted, you may only create a link to this Website on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

6.2.1 you do not remove, distort or otherwise alter the size or appearance of our logo, trademark or trade name;

6.2.2 you do not create a frame or any other browser or border environment around this Website;

6.2.3 you do not in any way imply that the Company is endorsing any products or services other than its own;

6.2.4 you do not misrepresent your relationship with the Company nor present any other false information about the Company;

6.2.5 you do not otherwise use any logo, trade marks or trade name displayed on this Website without express written permission from the Company;

6.2.6 you do not link from a website that is not owned by you; and

6.2.7 your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

6.3 The Company expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.

6.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of clause 5.2.


7.1 From time to time we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

7.2 If you register with the Website, each registration is for a single user only. The Company does not permit you to share your user name and/or password with any other person nor with multiple users on a network.

7.3 Responsibility for the security of any passwords chosen or issued to you rests with you. We reserve the right to disable any user names or passwords, at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms.


8.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products services and/or prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

8.2 The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.

8.3 Commentary and other materials on this Website are not intended to amount to advice on which reliance is placed.


9.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

9.2 Nothing in this legal notice shall exclude or limit the Company’s liability for:

9.2.1 death or personal injury caused by the Companies;

9.2.2 Fraudulent misrepresentation; or

9.2.3 any liability which cannot be excluded or limited under applicable law (including without limitation consumer law).

9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.


This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

This website is operated by: University Living Accommodation Pvt Ltd, R-6, 1st Floor Kasturba Niketan Complex, Lajpat Nagar 2, New Delhi 110024 India.

CIN of the company is : U80301DL2016PTC292351


Website video, photography and images

The photography/images used on the property pages of our website are typical of that particular property. In some cases, where properties are very similar or identical to another property internally, generic photography/images are used to represent what the property looks like. This is because our properties are built in a modular way, often to the same specification.

For new properties that are in the process of being built, computer-generated images or artist’s impressions may be used to represent what the properties will look like when they are complete.

The content and footage within videos are correct at the time of filming. Imagery is illustrative of properties, rooms and facilities only and individual rooms may vary in layout and content.

The furnishings shown in photography and images may not always represent what is included in the rooms. For information about what you will get in each room, please refer to the features section of the property page.

If you require more information about a property, please Contact Us.


Accessibility guidelines for users of the following browsers:

  • Internet Explorer
  • Firefox
  • Chrome
  • Safari

Cookies Policy

What is a cookie?

A "cookie" is a small text file that's stored on your computer, smartphone or other device when you visit a website or use an app. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. This website uses session and persistent cookies.

Functional cookies:

Web application cookies

These cookies are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging into My Account or filling booking form.

Web application cookies we use are:

JSESSIONIDWhen the session ends
Cookielaw10 years
Incap_ses_[ID]When the session ends
nlbi_[ID]When the session ends
IsLoggedIn1 years
Randomhash1 years
visid_incap_[ID]1 years

Google Tag Manager

Google Tag Manager is a tag management system that allows you to quickly and easily update tags and code snippets on your website or mobile app. We use tag manager to implement cookies which act on your cookie preferences.

_gat_[ID]When the session ends
PerfOptOutWhen you update your preferences
advertisingOptOutWhen you update your preferences

Google Universal Analytics

These cookies are used to track the performance of the website and monitor any disruption in service and system outage. We do not collect or store any personal information through Google Universal Analytics.

These cookies are all fundamental to ensure the website remains operational. However, you can delete these cookies anytime through your browser settings.

_ga2 years
_gaid24 hours

Performance cookies:

We believe these cookies are important to be able to provide you with the best experience on this website. However, these cookies are optional and can be turned off below.


Informizely is a third-party tool we have implemented on our site to collect feedback on the website. We do not ask you for any personal data during the survey; however your IP address is collected on submission of the survey. Informizely surveys are optional and no personal data is collected if you choose not to respond. The cookie is stored to manage the number of surveys you see.

_iz_uh_ps1 years
_iz_sd_ssWhen the session ends


This website sets experiment cookies which alter the functionality of the site. This allows us to understand how to improve the website and how to optimize your website experience.

EXP[ID]When the session ends


We use Zopim (owned by Zendesk) to provide live customer service chat on our Site. Zopim requires two cookies: the first cookie stores Zopim Live Chat ID to identify the device during visits. The second stores user’s preference to disable Live Chat.

__zlcmid1 year

Targeted advertising cookies:

Double click (DFA)

DoubleClick Search (DS) and DoubleClick Campaign Manager (DCM) are used to track and report conversions from Google and for remarketing products. The floodlight activity cookies send data to DS and DCM based on the pages you visit on our website.


We use Facebook Custom Audience tag to set a cookie in order to identify users who have visited our website and have shown an interest in our accommodation and products. We use this to personalize our ads through Facebook.


We use AdWords, Dynamic Remarketing and AdWords user list tags which generate cookies. These cookies are used to identify user behavior and interests for targeted ads through paid Google advertising.

These cookies ensure you receive more relevant ads through social and search engines. However, these cookies are optional and can be turned off below.

Third party cookies:


Cookies are set by the YouTube video service on pages with embedded YouTube video.


Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they include a mixture of data used to measure the number of impressions and user behavior of Google services on our website.

Cookies set by Google include: HSID, SAPISID, SID, SAPISID, APISID, SSID, HSID, NID and PREF.

These cookies are not hosted by Unite Students and are set by third-party companies. We recommend you review the cookie policies of the third-party companies. Alternatively, you can remove these cookies through your browser settings

Cookie Preferences

Your preferences have been saved

You can opt out of receiving future performance and advertising cookies by unticking the boxes below. To delete any existing cookies, you will need to delete the cookies in your browser. You can learn how to do this at However, if you want to delete existing cookies, you will need to do this before saving your preferences, otherwise your cookie preferences will not be saved.

Performance cookies

Targeted advertising cookies

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